Complaints handling

It can always happen that something doesn't go entirely as planned. We recommend that you first report complaints to us by emailing [E-MAIL ADDRESS]. If this does not lead to a solution, it is possible to register your dispute for mediation via WebwinkelKeur via https://www.webwinkelkeur.nl/kennisbank/consumenten/geschil. For consumers in the EU, it is also possible to register complaints via the European Commission's ODR platform. This ODR platform can be found at http://ec.europa.eu/odr. If your complaint is not yet being handled elsewhere, you are free to submit your complaint via the European Union platform.